Make sure that you are off the campus network when setting up 2FA for the first time or the BYUI network will automatically log you in.
If you got a new phone and aren't able to access your Duo Mobile because it is still connected to your old phone number, contact the I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble. They will update your new phone number to your account. Visit the article I Lost My Phone or Got a New One for more information.
We recommend push notifications, but if you do not have a smartphone or do not wish to use push notifications, you can authenticate through text messaging or a phone call.
1. Sign into your BYU-Idaho account.
2. Click the box next to Remember me for 30 days, then click Enter a Passcode.
3. You will receive a text message to the phone number that you previously entered in Workday. The text message will contain a passcode. Enter the passcode to access your account.
1. Sign into your BYU-Idaho account.
2. Click the box next to Remember me for 30 days, then click Call Me.
3. You'll receive a phone call from Duo Security. Answer the phone and follow the instructions to access your account.
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