Tech Guides (IT Governance)

I Lost My Phone or Got a New One

Updated Nov 29, 2021

The I.T. Service Desk is open Monday–Friday 7 a.m.–8 p.m. and Saturday 10 a.m.–4 p.m.


If you lose your phone

If you lose your phone or suspect your phone has been stolen, use someone else's phone to immediately contact the BYU-Idaho I.T. Service Desk at (208) 496-1411 or through this link to Live Chat. Your Duo account will be shut off so that anyone who uses your phone will not be able to access your account. 

For more information about how you can update your Duo Mobile Settings on your own, see the article on Managing Devices in Duo Mobile.


If you get a new phone or a new phone number

If you get a new phone and were not able to update your Duo account, and/or you got a new phone number, contact the I.T. Service Desk at (208) 496-1411 or their Live Chat to have your account reinstated.

If you got a new phone but still have the same phone number, see the article on Managing Devices in Duo Mobile to can connect your new phone to your Duo account.


If you find your phone

If you find your phone, call the I.T. Service Desk again to have your account reinstated. 


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