Tech Guides (IT Governance)

Managing Contacts & Mass Emails


Learn how to add contacts, create contact lists, and properly send mass emails according to policy and with the Cc and Bcc features so you can communicate with the most important people in the most appropriate way.

Managing email contacts
Add global contacts

1. Go to the Navigation Bar and select People.


2. Type the name of the person you wish to add into the Find a Contact bar or select Address Book to look the person up.

Address Book

3. Select the name of the person you want to add, then select Add to Contacts.

Create personal contact lists

1. Open Outlook.

2. Select New Items, and then select Group.


3. In the window that appears, enter a name and description for the group in the appropriate boxes, then click Next.


4. Type the names of contacts you would like to add in the Enter names or email addresses box. Once you have added all the members you wish to add, select Next.


5. Select from the list either Public or Private for the privacy of your group. Leave the selected box next to Send a copy of all group conversations... and click Create.


6. The contact group will be saved in your Contacts folder under the name you gave it in step 4.

Managing mass emails
Mass email policy

Officially, emails that consist of more than 500 recipients per message cannot be sent or received through a BYU-Idaho email account. Additionally, the BYU-Idaho account limits emails to 10,000 recipients per day. Sending a lot of emails in a short period of time to a wide list of users may qualify you for being blocked.

Even though our stated limit is 500 recipients per message and 10,000 recipients per day, Microsoft has identified a limit that we do not share to avoid spammers. If spammers were to find the Microsoft limit, they would use it to stay within the lines of credulity to bypass our security. We advise pacing your sending to a longer period or investigating using mass mailing software such as the one that University Relations utilizes in order to get a better through-rate, in addition to better analytics.

If you are consistently attempting to send emails to more than 10,000 recipients daily, contact University Relations for other options.


Exceptions to this policy are intended only for explicitly-authorized senders. This includes the following: 

  • Daily updates to employees containing general news and information. 
  • Important emails from the President/President’s Council, announcements of death, and time-sensitive schedule changes. 
  • Emergency emails about weather warnings, catastrophes, and evacuations. 
  • Student updates, including activities, societies, associations, updates, and other important information. 

When sending approved mass emails from your BYU-Idaho account or to BYU-Idaho recipients (students, faculty, staff, and alumni), campus procedure strongly encourages that you use the "bcc" (Blind Carbon Copy) option.

Using Bcc
What is Bcc?

"Bcc" is the practice of sending an email to multiple recipients without disclosing the complete list of recipients.

When should I use Bcc?

You should "Bcc" when: 

  • You are sending a copy of your correspondence to a third party (for example, a colleague) and you do not want to let the recipient know the third party’s email address. 
  • You are sending an email to multiple recipients so that you can hide their email addresses from each other. This is a sensible anti-spam precaution because it avoids making a long list of email addresses available to all recipients. 
How do I send an email with Bcc?

1. When sending a new email message, select Cc.


2. In the pop-up window that appears, enter the email addresses of all recipients into the Bcc section at the bottom.


3. Once you have entered the desired email addresses, select OK.


4. Write the email and select Send



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