Common Printer Issues

Updated Jan 09, 2020

This article will help you with the common issues a printer might have.

Printing directly from your browser

Whenever you print directly from the Internet, the printing job results are not guaranteed to look as expected. Printing directly from the Internet can cause inconsistent results due to web developers using different methods to keep their pages updated. If these pages are not updated properly, it can cause documents to print blank or as a collection of random characters. If it is vital that your printed document looks the same as it does on the screen, it is highly recommended that you convert the document to a .pdf rather than attempt to print it directly from the Internet.

Opening a document instead of saving

When you Open a document rather than Save it, computer-to-printer issues often result. This is because the document will not register as fully downloaded, which can sometimes cause inconsistencies with the printer. These inconsistencies usually cause the printer to print blank pages. 

To resolve this issue, download the document in question and save it as a .pdf before printing.

Printing double-sided a Microsoft Word document

1. Select File from within the program associated with the document you are printing. 

2. Select Print

3. Select Settings

4. Select Print on Both Sides or Manually Print on Both Sides, depending on whether your printer is capable of automatic double-sided printing. 

If you select Manually Print on Both Sides, you will be prompted to turn the papers over yourself and feed them back into the printer in order to print on both sides. 

5. Select Print.


1. Open the Microsoft Word document you would like to print.

2. Select File from the navigation bar and choose Print from the drop-down menu.

You can also use the shortcut command+P to print.

3. A Print window will appear.

4. From the Copies & Pages drop-down menu, select Layout.

5. From the drop-down menu next to Two-Sided: select Long-Edge binding.

If your computer is incapable of double-sided printing, this will not be an option.

6. Click Print.

Paper jam on campus

If the jam is easily visible and can be removed quickly and effortlessly, feel free to remove the jammed paper yourself by taking hold of it and slowly pulling it from the printer.  

If you cannot see where the jam has occurred, or do not feel comfortable fixing the jam on your own, you can submit a ticket to I.T. and someone will come help you. You can also call the BYU-Idaho Support Center at (208) 496-1411

Poor print quality

If your printer is printing documents too lightly, you can remedy the situation by adjusting the print density setting in the printer driver’s dialog box. Follow the instructions below to adjust the print density of your printer. When adjusting the settings, remember that -5 is the lightest print setting and +5 is the darkest. 


Make sure your computer is connected to the printer. 

1. Select Start, then All Programs, then Label and Mobile Printer, then Printer Setting Tool

2. The Printer Setting Tool screen will display. Select the printer you wish to use from the drop-down menu, then select Utility

3. In the next screen that displays, check the Print Density box. 

4. Select the desired settings from the available pull-down menus. 

5. Select Apply


Make sure your computer is connected to the printer. 

1. Select the System Preferences app from the dock.

2. Select Printers & Scanners from the pop-up window.

3. Choose which printer you would like to view from the left hand column, then click the Options and Supplies... button.

4. Select the Supply Levels tab.

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