Requesting or Accessing Department Emails

Updated Jul 06, 2020

This tutorial will guide you through asking for and/or setting up a shared email account for your department. Before you request a new @byui.edu address, please use the chart below to determine whether a shared mailbox, a distribution list, or an Office 365 Group will best fit your needs. 


 

Shared Mailbox 

Distribution List 

Office 365 Group 

Multiple Recipients 

No/Multiple Users 

Yes 

Yes 

Threaded Conversations 

Yes 

No 

Yes 

Creation/Management 

IT Required 

IT Required 

Self-Service 

Nestability 

No 

Yes 

No 

Searchable History and Context 

Yes 

No 

Yes 

Public by Default 

Yes 

No 

Yes 

Calendar 

Yes 

No 

Yes 

OneNote 

No 

No 

Yes 

Files 

No 

No 

Yes 


Request a new department mailbox

To request a new department mailbox, fill out the Mailbox Request Form. 


Access a department mailbox

Have your supervisor give you the appropriate role and permissions within the Role Manager. Please note that these requested changes may take up to 3 hours. 


Outlook web access

1. Select the Email tab after signing in at http://my.byui.edu

2. Select your user profile icon in the top-right corner of the window. 

outlook email

3. From the drop-down menu that appears, select Open another mailbox

open another mailbox

4. Enter the department email address. Select Open.

another mailbox

Outlook desktop Client
When opening Outlook for the first time:

1. You will be prompted to enter the email you wish to use. Enter yourdepartmentemail@byui.edu and select Next

2. After about 30 seconds, a dialog box will pop-up. When prompted to enter credentials, enter  yourusername@byui.edu and your password. Do not forget to check the box that says Remember my credentials before selecting OK  or pressing  Enter  on your keyboard. 

If you already have an account in Outlook, but want to add a second account/email:

Windows

1. Select the  File menu. 

file

2. Select Add Account

add account

3. Enter the address of the account you want to access, then select  Connect

connect

4. After about 30 seconds, a dialog box will pop-up. When prompted to enter credentials, enter  yourusername@byui.edu and your password. Do not forget to check the box that says Remember my credentials before selecting OK or pressing Enter on your keyboard. 

microsoft outlook

Mac

1. Select the Tools menu.

tools

2. Select Accounts.

accounts

3. Click the + icon at the bottom left corner. Select New Account.

new account

4. Enter the address of the account you want to access, then select Continue.

continue

5. A dialog box will appear. When prompted, enter your username and password for your BYU-Idaho account, then select Login.

byui login

6. A box will appear notifying that your account has been opened.


Mobile

In order to access a department email on your mobile device, you will need to input the mailbox URL directly into your browser. Use https://outlook.office.com/owa/mailbox@byui.edu (where mailbox is the actual name of the mailbox you are trying to access). 

Department email cannot be accessed through mobile email clients such as iOS Mail or Outlook.


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