Updating Adobe

Updated Jul 06, 2020

BYU-Idaho provides Adobe Creative Cloud on its computers. This licensing needs to be renewed periodically. Follow the steps below to renew Adobe Creative Cloud Licensing. 


On a PC

Make sure all Adobe applications are closed. The license will not renew properly if you still have an Adobe application running.

1. Click the Windows Start Menu in the lower left corner of your screen. Locate and click Software Center

windows start menu

2. Within the Software Center, locate and open the Adobe CC 2017 Campus Licensing application. 

Adobe CC 2017 Campus Licensing

Do not sign up for a free trial of Adobe Creative Cloud. This is a temporary fix that will create more problems in the future.

3. Click the blue Install box.

Install

When Adobe CC 2017 Campus Licensing has successfully finished installing, the blue box will say Reinstall. The words Status: Installed will be visible. You are now ready to use all installed Adobe Creative Cloud applications. You do not need to restart your computer.

Reinstall

If you have renewed your Adobe Creative Cloud license but are still having problems, please call the BYU-Idaho Support Center at 208-496-1411 and answer the voiceover prompts to be connected to the correct technology support group.


On a Mac

Make sure all Adobe applications are closed. The licensing will not renew properly if you still have an Adobe application running.

1. Open Launchpad

Launchpad

2. Search for and open the Self Service application. 

Self Service

You may also use the shortcut Command + Spacebar and type in Self Service

3. Within Self Service, open the Adobe License Fix application and click License

License

Do not sign up for a free trial of Adobe Creative Cloud. This is a temporary fix that will create more problems in the future.

4. When Adobe License Fix has successfully finished, the application will say Relicense. You are now ready to use all installed Adobe Creative Cloud applications. You do not need to restart your computer. 

Relicense

If you have renewed your Adobe Creative Cloud license but are still having problems, please call the BYU-Idaho Support Center at 208-496-1411 and answer the voiceover prompts to be connected to the correct technology support group.

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