Recent updates
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Antivirus Software Tips
Updated on Jan 11, 2021ArticleAll campus computers are equipped with an antivirus program.
Wi-Fi & Security / Wi-Fi & Security / Antivirus & Malware
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Merging & Accessing Archives in Outlook
Updated on Jan 11, 2021ArticleYou can merge, create, and view archives in Outlook. Sometimes you will need to archive old files in Outlook in order to make room for new files while keeping the old ones accessible.
Software / Email / Managing Outlook
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Print Material on Canvas
Updated on Jan 11, 2021ArticleIf you are a student who prefers to read and mark-up school assignments on a printed sheet rather than a screen, you can now download and print out class materials through Canvas. Print & Copy Services is providing an easy, online ordering service for students and faculty called the Print Shop Pro WebDesk.
Students can download course materials, print them through Print & Copy Services, and pick them up on campus.
Software / BYU-Idaho Software / Other University Software
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Installing Duo Mobile on a Mobile Phone
Updated on Jan 11, 2021ArticleMake sure that you are off the campus network when setting up 2FA for the first time or the BYUI network will automatically log you in.
Devices / 2-Factor Authentication / DUO Mobile Set-up & Method Selection
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Installing Printer Software for Wireless Printing on Campus (Locations Included)
Updated on Jan 08, 2021ArticleAll printers require you to pay with money on your I-Card.
Devices / Campus Devices / Printers
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I Lost My Phone or Got a New One
Updated on Jan 04, 2021ArticleIf you lose your phone or suspect your phone has been stolen, use someone else's phone to immediately contact the BYU-Idaho I.T. Service Desk at (208) 496-1411 or through this link to Live Chat. Your Duo account will be shut off so that anyone who uses your phone will not be able to access your account.
Devices / 2-Factor Authentication / Troubleshooting
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Managing Devices in Duo Mobile
Updated on Dec 22, 2020ArticleIf you have lost your phone or got a new one, check out the article: I Lost My Phone or Got a New One.
Devices / 2-Factor Authentication / DUO Mobile Set-up & Method Selection
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OneDrive Terms of Service
Updated on Dec 15, 2020ArticleOneDrive is available to students, employees, and faculty. Students will lose their status as a student after their graduating semester when grades are posted and their degree is posted to their transcript. Faculty and employees will lose their status on the end date of employment. If you are unsure of this date, contact Human Resources at (208) 496-1700.
Software / BYU-Idaho Software / OneDrive
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Updating BYU-Idaho Password on Several Platforms
Updated on Dec 15, 2020ArticleOnce a year, BYUI students and staff are required to update their BYU-Idaho account password. This helps both individual and university information remain protected and secure.
Because your BYU-Idaho account allows you access to several different programs and softwares, it may take some time for your password to update throughout the entire system. This article includes solutions to problems you may face in the event that your password does not successfully sync and update at first.
To learn more about passwords, visit the article Username & Password FAQs.
Wi-Fi & Security / Wi-Fi & Security / Passwords
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I Didn’t Get a Push Notification
Updated on Dec 15, 2020ArticleHere is a list of options to try if you do not receive a push notification after enrolling in your phone number. If you lost your phone or got a new one, check out the article I Lost My Phone or Got a New Phone. If you still don't get a notification after trying these options, contact the I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble.
Devices / 2-Factor Authentication / Troubleshooting