Recent updates
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I Lost My Phone
Updated on Jul 27, 2020ArticleIf you lose your phone or suspect your phone has been stolen, please use someone else's phone call the BYU-Idaho I.T. Service Desk at 208-496-1411 immediately or use the Live Chat option available on the University's Website. Your Duo account will be shut off so that anyone who gets ahold of your phone will not be able to access your account.
Devices / 2-Factor Authentication / Troubleshooting
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Setting Up School Email on a Computer
Updated on Jul 21, 2020ArticleWhether you have a Windows or a Mac computer, you can set up your school email to be delivered to the mail program of your choice.
Software / Email / Set up Email
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Setting Up & Forgetting School Email on a Mobile Device
Updated on Jul 21, 2020ArticleChoose your email app of choice. We recommend Microsoft Outlook, but other apps will work similarly.
Software / Email / Set up Email
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Connecting to Wi-Fi on a Phone
Updated on Jul 08, 2020ArticleYou do not have to waste valuable data on campus! Connect your phone to the campus Wi-Fi so you can automatically join the wireless network whenever you are within range.
Wi-Fi & Security / Wi-Fi & Security / Connecting & Forgetting Wi-Fi
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Zoom Waiting Rooms
Updated on Jul 08, 2020ArticleBy September 27, 2020 BYU-Idaho's Zoom will automatically enable waiting rooms for those using Zoom with an external email (one not affiliated with BYU-Idaho). If meeting invitees are using Zoom with a school email, they will not be placed in a waiting room. However, if they are using an external email to log into your school Zoom sessions, they will be automatically placed in a waiting room and need to be admitted into the meeting.
Zoom's settings will automatically default to placing attendees using external emails into waiting rooms. This setting can be changed to place all attendees, including those using a BYU-Idaho email, into waiting rooms. See the Combatting Zoombombing article for more information.
These updates are being implemented to increase security within Zoom meetings and ensure the safety of all attendees. For more information, visit the Zoom support article on waiting rooms.
For immediate help, please contact the I.T. Service Desk at (208) 496-1411.
Software / BYU-Idaho Software / Zoom
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Connecting to Wi-Fi on a Computer
Updated on Jul 06, 2020ArticleHaving access to Wi-Fi is important to your success as a BYU-Idaho student, so don’t go without it on campus. Since the process of connecting to the BYU-Idaho Wi-Fi will vary depending on your computer’s operating system, find your device below for tailored instructions on connecting to the Wi-Fi. Check out our tips at the bottom of this article if you are having problems with your Wi-Fi connection.
Wi-Fi & Security / Wi-Fi & Security / Connecting & Forgetting Wi-Fi
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Outlook Errors
Updated on Jul 06, 2020ArticleThis article contains information about common error messages in Microsoft Outlook, as well as tips to resolve the issue.Some errors and error messages you may encounter while using Microsoft Outlook include the following messages:
Software / Email / Safety and Troubleshooting
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Reporting Phishing and Junk Emails
Updated on Jul 06, 2020ArticlePhishing happens more often every year. Microsoft Outlook has a built-in system to report phishing and junk emails so improvements can be made to block those emails in the future. Not sure if you've been phished? Check out this article, Detecting Phishing.
Software / Email / Safety and Troubleshooting
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Using Microsoft Outlook on Windows
Updated on Jul 06, 2020ArticleMicrosoft Outlook is the main email service used on-campus. Whether you are using Outlook version 2016 or 2019 on your Windows computer, these steps should prove useful for you.
Software / Email / Managing Outlook
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Sharing Your Outlook Calendar
Updated on Jul 06, 2020ArticleThis article has information about how to share your Outlook calendar, who you should share your calendar with, how to access a shared calendar, and what delegates are.
Software / Email / Managing Outlook