Recent updates
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Remote Staff/Admin Resources & FAQs
Updated onArticleThe resources and FAQs below will help you be successful as you work remotely. If you need more help, contact I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble.
Remote Technology Resources FAQs / Remote Work Resources / Remote Work FAQs
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How to Manage Blocked/Quarantined Messages
Updated onArticleBefore opening, viewing, or releasing any of your blocked or quarantined emails, remember that there is a reason that they were marked that way and that you should use extreme caution to prevent any potential security risks.
Software / Microsoft Software / Outlook
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How do I Access/Share a Zoom Recording from My Media?
Updated onArticleIf you choose to record a Zoom meeting to the cloud, your recording will be stored in BYU-Idaho’s video sharing platform, MediaSpace (a.k.a Kaltura). They are accessible through My Media in Canvas and on video.byui.edu. Shortly after finishing your recording, you will receive an email that looks like this:
Software / BYU-Idaho Software / Zoom
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General Microsoft Bookings Information
Updated onArticleMicrosoft Bookings is a scheduling tool that makes managing appointments easier. It's a web-based booking calendar and integrates with Outlook to optimize your staff’s calendar and give your customers flexibility to book a time that works best for them.
It lets you track, manage and organize your team's appointments and calendars all in one place. It also includes email and SMS text notifications that can reduce no-shows and enhances customer satisfaction. Your organization saves time by minimizing the repetition of scheduling tasks. With built-in flexibility and ability to customize, Bookings can be designed to fit the situation and needs of many different parts of an organization.
Software / Microsoft Software / Microsoft Office
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Information: Computer Standards for Students
Updated onArticleAcademic departments may have different or more advanced technology standards. Contact your department for additional information.
Software / BYU-Idaho Software / I-Learn
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Zoom: Frequently Asked Questions
Updated onArticle- How do I share a recording from Zoom?
You are able to share videos with a link or through embed code. Please refer to this help guide for more information on how to do this in MyMedia in Canvas.
- Where do I find the recording in Zoom?
Zoom recordings are stored in Kaltura and can be accessed through MyMedia within Canvas. Please refer to this help guide for more information regarding MyMedia in Canvas.
- How long does it take for a recording to show up in MyMedia from Zoom?
It can take up to 1 hour for a recording to show up in your account. If not, you can reach out to support at (208) 496-1411.
- Can I submit a recording from Zoom in Canvas for an assignment?
Yes. You just need to get share the URL or use the tool within Canvas to embed it in your text box. Please refer to this help guide for more information regarding assignments submissions in Canvas.
- Why should I login with single sign-on for Zoom?
Each student is provided a full-access courtesy license with features such as increased security, deep integration, better accessibility, and longer meetings. Please use this account to ensure an optimal experience in Zoom and MyMedia.
- Do browser extensions work with Zoom and MyMedia?
Some extensions may prevent you from accessing MyMedia from within Canvas. If you are experiencing problems with MyMedia, try accessing it with the extensions turned off or in an incognito session.
- Are there any conflicts with antivirus software with Zoom and MyMedia?
Some antivirus software prevents 3rd party cookies which are required by MyMedia to work correctly in Canvas. You will need to work with your antivirus software support to allow cookies to work with their software.
- What could happen if I get a virus or malware?
This can prevent Canvas, MyMedia, or Zoom from working correctly. You would need to remove the virus or malware to verify if it’s the reason it’s not working.
Software / BYU-Idaho Software / Zoom
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How to Set Up Teams Voicemail
Updated onArticle1. Once you have Microsoft Teams open, click on the three dots on the left side of the screen.
2. Then click on the Calls icon in the pop-up menu.
Software / Microsoft Software / Teams
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Creating a Microsoft Office account for Alumni and Retirees
Updated onArticleAccess to a staff or student Microsoft Office account are lost once retiring or graduating from BYU-Idaho.
Software / Microsoft Software / Microsoft Office
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Username & Password FAQs
Updated onArticleThe ideal frequency for password-changing is every six months. When someone has your BYU-Idaho password, they have access to all your BYU-Idaho-associated records, including registration details, graduation progress, grades, email, and financial information. Some of this information can be destructive if it falls into the wrong hands.
A quick and easy way to prevent information theft is to change your password frequently. This keeps potential thieves and criminals guessing, which keeps your information safe. However, while it’s smart to change your passwords frequently, do not change them too often. Changing passwords too frequently can result in weaker passwords that are easier for criminals to guess, which negates the security benefits offered by frequent password changes.
Wi-Fi & Security / Wi-Fi & Security / Passwords
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Changing BYU-Idaho Passwords
Updated onArticleYou may need to forget the BYU-I Wi-Fi on your phone before changing your password. This will enable you to reconnect to the BYU-I Wi-Fi with your new password. For more information, see the article Forgetting Wi-Fi.
Wi-Fi & Security / Wi-Fi & Security / Passwords