Recent updates
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Remote Staff/Admin Resources & FAQs
Updated on Nov 29, 2021ArticleThe resources and FAQs below will help you be successful as you work remotely. If you need more help, contact I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble.
Remote Technology Resources FAQs / Remote Work Resources / Remote Work FAQs
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I Lost My Phone or Got a New One
Updated on Nov 29, 2021ArticleThe I.T. Service Desk is open Monday–Friday 7 a.m.–8 p.m. and Saturday 10 a.m.–4 p.m.
Devices / 2-Factor Authentication / Troubleshooting
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Recognizing and Reporting Fake Social Media Accounts
Updated on Nov 05, 2021ArticleScammers often utilize social media by creating fake accounts pretending to be popular brands, organizations, celebrities, or even your own friends to try and convince you to give them personal information and data. They can use this information to steal your money, including credit or debit card numbers, bank account numbers, usernames and passwords, etc.
One common tactic that these accounts use is exploiting real giveaways. When a real account starts a giveaway, scammers will create fake accounts and seek out people who entered to try to get their personal information by telling them that they won.
To identify fake accounts and avoid being scammed over social media, check the following criteria:
- Are you following the suspect account? If you know that you are following the real account who originally offered the giveaway, check to see if you are following the account that messaged you. If you're not following them, it's probably fake.
Here is an example of a real account that is being followed:
Wi-Fi & Security / Wi-Fi & Security / Prevention
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Setting Up School Email on a Computer
Updated on Nov 05, 2021ArticleWhether you have a Windows or a Mac computer, you can set up your school email to be delivered to the mail program of your choice.
Software / Email / Set up Email
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Transferring Drive Files to OneDrive
Updated on Oct 22, 2021ArticleOnce you have OneDrive on your computer, you can transfer files from the H: Drive to OneDrive. Visit Accessing OneDrive to learn how to get OneDrive on your computer. Transferring files to your OneDrive account makes resources even more portable and accessible. On OneDrive, you will be able to edit your files and continue to store files safely. And with the OneDrive app, you can access these OneDrive files anywhere.
Software / BYU-Idaho Software / OneDrive
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Syncing OneDrive
Updated on Oct 22, 2021ArticleOneDrive is a file storage service that allows users to sync, share, and access files from multiple locations. The version used by BYU-Idaho, called OneDrive for Business, offers one terabyte (TB) of online storage space that can be accessed from multiple devices, from any location, and on any browser. To learn more about accessing OneDrive, see the Accessing OneDrive article.
Software / BYU-Idaho Software / OneDrive
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How to Migrate Videos from Zoom to Kaltura
Updated on Oct 20, 2021ArticleAll Zoom recordings after July 31, 2021 are automatically stored in Kaltura.
Software / BYU-Idaho Software / Zoom
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How to Access Microsoft Office 365 Online Apps
Updated on Oct 15, 2021Article1. In your internet browser, navigate to portal.office.com
2. Type your BYU-Idaho email into the sign in box, and select Next.
Software / BYU-Idaho Software / Microsoft Office
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Phone Management
Updated on Oct 13, 2021ArticlePhone calls can be stressful for both the caller and the receiver. Understanding how to manage Cisco phones can make a big difference in comfort levels and can make it easier to effectively communicate over the phone.
Devices / Campus Devices / Phones
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Troubleshoot Cisco Phones
Updated on Oct 13, 2021ArticleIf you encounter any issues with your Cisco phone, contact the I.T. Service Desk at (208) 496-1411 or through their Live Chat function for immediate assistance.
Devices / Campus Devices / Phones