Recent updates
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Connecting Employee Computers to Campus through a Virtual Private Network (VPN)
Updated on Mar 01, 2021ArticleA Virtual Private Network (VPN) routes your internet connection through a private server. This allows for employees to connect to the campus network while working remotely. That means employees will be able to receive updates they would otherwise get on a campus computer. Employees issued campus computers should connect to this VPN to keep up to date while working remotely.
Remote Technology Resources FAQs / Remote Work Resources / Internet
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Changing BYU-Idaho Passwords
Updated on Feb 26, 2021ArticleAll BYU-Idaho accounts will be required to undergo a password reset beginning on Friday, February 19.
- Beginning on Tuesday, February 23 at 5:00 p.m. (MST), any user who has not already changed their password will be required to create a new password at their next login. Users will not be able to access any services requiring a BYU-Idaho account until a new password has been created. This includes the authenticated on-campus wi-fi. If you are on campus after this date and time, and have not yet reset your password, you should temporarily connect to the “BYUI Visitor” wi-fi, reset your BYU-Idaho account password, and then log in to the authenticated network with your new password.
- Beginning on Friday, February 26 at 8:00 a.m. (MST), any user who has not already changed their password will be assigned a new, randomized password, and will be locked out of their BYU-Idaho account. If you are locked out, you should use the “Forgot Password” function, which can be found on the BYU-Idaho login screen, to set a new password.
Wi-Fi & Security / Wi-Fi & Security / Passwords
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Creating Passwords & Security Questions
Updated on Feb 26, 2021ArticleAll BYU-Idaho accounts will be required to undergo a password reset beginning on Friday, February 19.
- Beginning on Tuesday, February 23 at 5:00 p.m. (MST), any user who has not already changed their password will be required to create a new password at their next login. Users will not be able to access any services requiring a BYU-Idaho account until a new password has been created. This includes the authenticated on-campus wi-fi. If you are on campus after this date and time, and have not yet reset your password, you should temporarily connect to the “BYUI Visitor” wi-fi, reset your BYU-Idaho account password, and then log in to the authenticated network with your new password.
- Beginning on Friday, February 26 at 8:00 a.m. (MST), any user who has not already changed their password will be assigned a new, randomized password, and will be locked out of their BYU-Idaho account. If you are locked out, you should use the “Forgot Password” function, which can be found on the BYU-Idaho login screen, to set a new password.
Wi-Fi & Security / Wi-Fi & Security / Passwords
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What is a VDI (Virtual Desktop Interface)?
Updated on Feb 26, 2021ArticleFor links to access the VDI see the article Virtual Desktop Interface (VDI).
Software / BYU-Idaho Software / VDI
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Updating BYU-Idaho Password on Several Platforms
Updated on Feb 19, 2021ArticleBecause your BYU-Idaho account allows you access to several different programs and softwares, it may take some time for your password to update throughout the entire system. This article includes solutions to problems you may face in the event that your password does not successfully sync and update at first.
To learn more about passwords, visit the article Username & Password FAQs.
Wi-Fi & Security / Wi-Fi & Security / Passwords
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Virtual Desktop Interface (VDI)
Updated on Feb 19, 2021ArticleThe virtual desktop interface is for you if you do not have a machine that can handle the software you need for your classes. With VDI, you can access BYU-Idaho software wherever you are from your personal Windows, Mac, or tablet devices.
Software / BYU-Idaho Software / VDI
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Staff/Admin FAQs
Updated on Feb 19, 2021ArticleThe resources and FAQs below will help you transition to working remotely. If you need more help, contact I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble.
Remote Technology Resources FAQs / Remote Work Resources / Remote Work FAQ's
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Student Resouces and FAQs
Updated on Feb 19, 2021ArticleThe resources and FAQs below will help you with transitioning to taking courses remotely. If you need more help, contact the I.T. Service Desk at (208) 496-1411 or through Live Chat.
Remote Technology Resources FAQs / Remote Work Resources / Remote Work FAQ's
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How to Login to Zoom Using SSO
Updated on Feb 19, 2021ArticleUsing the SSO for zoom is important because the school provides accounts for each student that allows more features than the free version. It also makes it easier to manage account information because authentication into the system pushes through to the standard BYUI login screen.
Follow these steps to sign into Zoom using the SSO option:
Devices / Classroom Technology / Other
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I Lost My Phone or Got a New One
Updated on Feb 18, 2021ArticleThe I.T. Service Desk is open Monday-Friday 7am-8pm and Saturday 10am-4pm.
Devices / 2-Factor Authentication / Troubleshooting