Recent updates
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My Classes Aren't Showing up in Canvas
Updated on Mar 26, 2021ArticleIf your courses aren't showing up in Canvas, here is the most common troubleshooting option to try.
Software / BYU-Idaho Software / I-Learn
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Reporting Phishing & Junk Emails
Updated on Mar 24, 2021ArticlePhishing happens more often every year. Microsoft Outlook has a built-in system to report phishing and junk emails so improvements can be made to block those emails in the future. Not sure if you've been phished? Check out this article, Detecting Phishing.
Software / Email / Managing Emails
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Faculty & Staff FAQs
Updated on Mar 24, 2021ArticleHave questions about 2-Factor Authentication (2FA)? Read the Frequently Asked Questions (FAQs) below.
Devices / 2-Factor Authentication / New to 2FA? Here's What You Need to Know
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Security & General Resources FAQs
Updated on Mar 24, 2021ArticleThe resources and FAQs below will help you transition to taking classes or working remotely. If you need more help, contact the I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble.
Remote Technology Resources FAQs / Remote Work Resources / Remote Work FAQ's
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Student Resouces & FAQs
Updated on Mar 24, 2021ArticleThe resources and FAQs below will help you with transitioning to taking courses remotely. If you need more help, contact the I.T. Service Desk at (208) 496-1411 or through Live Chat.
Remote Technology Resources FAQs / Remote Work Resources / Remote Work FAQ's
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Updating Email Passwords
Updated on Mar 24, 2021Article1. Tap the mail app you use.
Wi-Fi & Security / Wi-Fi & Security / Passwords
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Why Does Outlook Show 2 Different Emails?
Updated on Mar 24, 2021ArticleThe image below is an example of a user's account information with two different emails appearing in their Outlook profile.
Software / Email / Set up Email
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How to Navigate the Policy Library
Updated on Mar 24, 2021ArticleThe policy library is a site dedicated to storing university policies and procedures. This tutorial will help users navigate the policy library.
Click this link to access the policy library.
Software / BYU-Idaho Software / Other University Software
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What is VDI (Virtual Desktop Interface)?
Updated on Mar 24, 2021ArticleFor links to access the VDI see the article Virtual Desktop Interface (VDI).
Software / BYU-Idaho Software / VDI