Virtual Desktop Interface (VDI)

Article

The virtual desktop interface is for you if you do not have a machine that can handle the software you need for your classes. With VDI, you can access BYU-Idaho software wherever you are from your personal Windows, Mac, or tablet devices.

I Didn’t Get a Push Notification

Article

Here is a list of options to try if you do not receive a push notification after enrolling in your phone number.

I Didn’t Get an SMS Text or a Phone Call

Article

This article provides possible causes and solutions if you do not receive a code when you choose to authenticate via text message.  

Managing Devices in Duo Mobile

Article

Setting Up 2-Factor Authentication Without the Duo Mobile App

Article

Make sure that you are off the campus network when setting up 2FA for the first time or the BYUI network will automatically log you in.

Emailing a Print Station

Article

All printers require you to pay with money on your I-Card. 

Connecting Employee Computers to Campus through a Virtual Private Network (VPN)

Article

A Virtual Private Network (VPN) routes your internet connection through a private server. This allows for employees to connect to the campus network while working remotely. That means employees will be able to receive updates they would otherwise get on a campus computer. Employees issued campus computers should connect to this VPN to keep up to date while working remotely. 

Changing BYU-Idaho Passwords

Article

 All BYU-Idaho accounts will be required to undergo a password reset beginning on Friday, February 19.

• Beginning on Tuesday, February 23 at 5:00 p.m. (MST), any user who has not already changed their password will be required to create a new password at their next login. Users will not be able to access any services requiring a BYU-Idaho account until a new password has been created. This includes the authenticated on-campus wi-fi.  If you are on campus after this date and time, and have not yet reset your password, you should temporarily connect to the “BYUI Visitor” wi-fi, reset your BYU-Idaho account password, and then log in to the authenticated network with your new password.
• Beginning on Friday, February 26 at 8:00 a.m. (MST), any user who has not already changed their password will be assigned a new, randomized password, and will be locked out of their BYU-Idaho account. If you are locked out, you should use the “Forgot Password” function, which can be found on the BYU-Idaho login screen, to set a new password.

Creating Passwords & Security Questions

Article

 All BYU-Idaho accounts will be required to undergo a password reset beginning on Friday, February 19.

• Beginning on Tuesday, February 23 at 5:00 p.m. (MST), any user who has not already changed their password will be required to create a new password at their next login. Users will not be able to access any services requiring a BYU-Idaho account until a new password has been created. This includes the authenticated on-campus wi-fi.  If you are on campus after this date and time, and have not yet reset your password, you should temporarily connect to the “BYUI Visitor” wi-fi, reset your BYU-Idaho account password, and then log in to the authenticated network with your new password.
• Beginning on Friday, February 26 at 8:00 a.m. (MST), any user who has not already changed their password will be assigned a new, randomized password, and will be locked out of their BYU-Idaho account. If you are locked out, you should use the “Forgot Password” function, which can be found on the BYU-Idaho login screen, to set a new password.

Updating BYU-Idaho Password on Several Platforms

Article

Because your BYU-Idaho account allows you access to several different programs and softwares, it may take some time for your password to update throughout the entire system. This article includes solutions to problems you may face in the event that your password does not successfully sync and update at first.