Tech Guides (IT Governance)

Outlook Errors

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This article contains information about common error messages in Microsoft Outlook, as well as tips to resolve the issue. Some errors and error messages you may encounter while using Microsoft Outlook include the following messages:

How to Create Rules in Outlook

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Each email client (such as Outlook, Gmail, or Apple Mail) has their own name and system for creating "Rules". These Rules are automated instructions the system follows, which can do a number of things.

For example, you can send emails from a specific person directly to a folder instead of the inbox, send emails containing the subject "BYU-Idaho" to a specific folder, or even place any emails that contain the word "cat" into your funny cats folder. All you need is to create Outlook Rules.

Using Microsoft Outlook on Windows

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Microsoft Outlook is the main email service used on-campus. Whether you are using Outlook version 2016 or 2019 on your Windows computer, these steps should prove useful for you.  

Outlook Mail Space

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Outlook (the current email system on campus) allows employees 50 GB of space. You can check to see how close you are to this limit in Outlook online.

Sharing Your Outlook Calendar

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This article has information about how to share your Outlook calendar, who you should share your calendar with, how to access a shared calendar, and what delegates are.  

Creating Favorite Folders in Outlook

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The Favorites section of Outlook, located at the top of the Navigation Panel, contains shortcuts to folders such as your Inbox, Sent Items, and Search Folders. You can add, remove, and arrange folders in this section in order to access your mail folders more easily.

When a folder is added to Favorites, a shortcut is created; however, the folder and its contents remain at their original location in the folder list. Removing a folder from Favorites does not delete the folder or the contents - it removes only the shortcut that appears in Favorites.

Building Your Microsoft Outlook Profile

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You can build or rebuild your Microsoft Outlook profile and make it your default. Follow these steps to set a new default profile.

Installing Duo Mobile on a Mobile Phone

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Make sure that you are off of the campus network when setting up 2FA for the first time or the BYUI network will automatically log you in.

Setting Up Jabber

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Lync FAQs

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Read below to find out what Lync is, how it can benefit you, and how you can get it.