Recent updates
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Common Printer Issues
Updated on Feb 10, 2021ArticleThis article will help you with the common issues a printer might have.
Devices / Campus Devices / Printers
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Username & Password FAQs
Updated on Feb 10, 2021ArticleThe ideal frequency for password-changing is every six months or so. When someone has your BYU-Idaho password, they have access to all your BYU-Idaho-associated records, including registration details, graduation progress, grades, email, and financial information. Some of this information can be destructive if it falls into the wrong hands.
A quick and easy way to prevent information theft is to change your password frequently. This keeps potential thieves and criminals guessing, which keeps your information safe. However, while it’s smart to change your passwords frequently, do not change them too often. Changing passwords too frequently can result in weaker passwords that are easier for criminals to guess, which negates the security benefits offered by frequent password changes.
Wi-Fi & Security / Wi-Fi & Security / Passwords
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Security and General Resources FAQs
Updated on Feb 10, 2021ArticleThe resources and FAQs below will help you transition to taking classes or working remotely. If you need more help, contact the I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble.
Remote Technology Resources FAQs / Remote Work Resources / Remote Work FAQ's
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Creating an I-Plan Request
Updated on Feb 10, 2021ArticleIf you have any problems with features in I-Plan, call the I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble. You can also submit the following service request:
Software / BYU-Idaho Software / I-Plan
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Antivirus Software Tips
Updated on Feb 08, 2021ArticleAll campus computers are equipped with an antivirus program.
Wi-Fi & Security / Wi-Fi & Security / Antivirus & Malware
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Updating Email Passwords
Updated on Feb 04, 2021Article1. Tap the mail app you use.
Wi-Fi & Security / Wi-Fi & Security / Passwords
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Computer Mouse or Screen Not Responding
Updated on Feb 04, 2021ArticleThe I.T. Service Desk can be reached at (208) 496-1411, and they are always happy to help resolve any technology issues. If you have a problem that is not addressed here or these steps provided below are insufficient, feel free to call or submit a Classroom Technology Ticket Request for additional assistance.
Devices / Classroom Technology / Other
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Managing Devices in Duo Mobile
Updated on Feb 01, 2021ArticleIf you have lost your phone or got a new one, check out the article: I Lost My Phone or Got a New One.
Devices / 2-Factor Authentication / DUO Mobile Set-up & Method Selection
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Outlook: Texting, Faxing, Delaying, & Forwarding
Updated on Jan 29, 2021ArticleThere are lots of functions the Outlook Desktop can do. Select the section you want to learn more about.
For instructions on how to combine school and personal email see the article Setting Up & Forgetting School Email on a Mobile Phone.
Software / Email / Managing Emails
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Wireless Printing with Pharos Print
Updated on Jan 29, 2021ArticlePharos Print is a website/app that allows you to upload documents from a computer or mobile device to the printing system server. The documents can then be printed from any print release station on campus.
For a complete list of the locations of print stations, see the article Installing Printer Software for Wireless Printing on Campus (Locations Included).
Devices / Campus Devices / Printers