Recent updates
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Requesting Adobe
Updated onArticleThis article gives instruction on how you can access the latest version of Adobe through BYU-Idaho.
Software / BYU-Idaho Software / Adobe
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Setting Up 2-factor Authentication with Duo Mobile
Updated onArticleMake sure that you are off the campus network when setting up 2FA for the first time or the BYUI network will automatically log you in.
Devices / 2-Factor Authentication / New to 2FA? Here's What You Need to Know
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Requesting or Accessing Department Emails
Updated onArticleThis tutorial will guide you through asking for and/or setting up a shared email account for your department. Before you request a new @byui.edu address, use the chart below to determine whether a shared mailbox, a distribution list, or an Office 365 Group will best fit your needs.
Software / Email / Set up Email
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Setting Up & Forgetting School Email on a Mobile Device
Updated onArticleChoose your email app of choice. We recommend Microsoft Outlook, but other apps will work similarly.
Software / Email / Set up Email
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Antivirus Software Tips
Updated onArticleAll campus computers are equipped with an antivirus program.
Wi-Fi & Security / Wi-Fi & Security / Antivirus & Malware
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Proctorio FAQs
Updated onArticleProctorio is a remote proctoring service software that monitors test takers for suspicious behavior. This is an easy-to-use system that operates within a student's web browser, allowing a student to take an exam anywhere, at any time, while still being proctored.
For Proctorio to work, you will need the following:
- A webcam
- A microphone (most webcams have a microphone built in)
- Google Chrome as your internet browser
- Proctorio's Google Chrome plugin
Review the following guides to help answer your Proctorio questions:
Software / BYU-Idaho Software / Other University Software
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Commenting & Giving Feedback in Portfolium
Updated onArticleWhen you come across an entry that you like, leave a comment or ask a question to the creator about their work. If you are the one receiving feedback, you can respond by commenting on the thread, and the user who made the comment will be notified of your response.
Software / BYU-Idaho Software / Portfolium
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Outlook: Texting, Faxing, & Delaying
Updated onArticleThere are lots of functions the Outlook Desktop can do. Select the section you want to learn more about.
For instructions on how to combine school and personal email see the article Setting Up & Forgetting School Email on a Mobile Phone.
Software / Email / Managing Emails
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I Lost My Phone or Got a New One
Updated onArticleThe I.T. Service Desk is open Monday–Friday 7 a.m.–8 p.m. and Saturday 10 a.m.–4 p.m.
Devices / 2-Factor Authentication / Troubleshooting
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Recognizing and Reporting Fake Social Media Accounts
Updated onArticleScammers often utilize social media by creating fake accounts pretending to be popular brands, organizations, celebrities, or even your own friends to try and convince you to give them personal information and data. They can use this information to steal your money, including credit or debit card numbers, bank account numbers, usernames and passwords, etc.
One common tactic that these accounts use is exploiting real giveaways. When a real account starts a giveaway, scammers will create fake accounts and seek out people who entered to try to get their personal information by telling them that they won.
To identify fake accounts and avoid being scammed over social media, check the following criteria:
- Are you following the suspect account? If you know that you are following the real account who originally offered the giveaway, check to see if you are following the account that messaged you. If you're not following them, it's probably fake.
Here is an example of a real account that is being followed:
Wi-Fi & Security / Wi-Fi & Security / Prevention