Tech Guides (IT Governance)

Antivirus Software Tips

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All campus computers are equipped with an antivirus program.

Proctorio FAQs

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Proctorio is a remote proctoring service software that monitors test takers for suspicious behavior. This is an easy-to-use system that operates within a student's web browser, allowing a student to take an exam anywhere, at any time, while still being proctored.

For Proctorio to work, you will need the following:

• A webcam
• A microphone (most webcams have a microphone built in)
• Google Chrome as your internet browser
• Proctorio's Google Chrome plugin

Review the following guides to help answer your Proctorio questions:

Commenting & Giving Feedback in Portfolium

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When you come across an entry that you like, leave a comment or ask a question to the creator about their work. If you are the one receiving feedback, you can respond by commenting on the thread, and the user who made the comment will be notified of your response.

Outlook: Texting, Faxing, & Delaying

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There are lots of functions the Outlook Desktop can do. Select the section you want to learn more about.

Remote Staff/Admin Resources & FAQs

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I Lost My Phone or Got a New One

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The I.T. Service Desk is open Monday–Friday 7 a.m.–8 p.m. and Saturday 10 a.m.–4 p.m.

Recognizing and Reporting Fake Social Media Accounts

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Scammers often utilize social media by creating fake accounts pretending to be popular brands, organizations, celebrities, or even your own friends to try and convince you to give them personal information and data. They can use this information to steal your money, including credit or debit card numbers, bank account numbers, usernames and passwords, etc.

One common tactic that these accounts use is exploiting real giveaways. When a real account starts a giveaway, scammers will create fake accounts and seek out people who entered to try to get their personal information by telling them that they won.  

To identify fake accounts and avoid being scammed over social media, check the following criteria: 

• Are you following the suspect account? If you know that you are following the real account who originally offered the giveaway, check to see if you are following the account that messaged you. If you're not following them, it's probably fake.

Here is an example of a real account that is being followed:

Setting Up School Email on a Computer

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Whether you have a Windows or a Mac computer, you can set up your school email to be delivered to the mail program of your choice. 

How to Migrate Videos from Zoom to Kaltura

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All Zoom recordings after July 31, 2021 are automatically stored in Kaltura.

Phone Management

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Phone calls can be stressful for both the caller and the receiver. Understanding how to manage Cisco phones can make a big difference in comfort levels and can make it easier to effectively communicate over the phone.