Transferring Drive Files to OneDrive

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Once you have OneDrive on your computer, you can transfer files from the H: Drive to OneDrive. Visit Accessing OneDrive to learn how to get OneDrive on your computer. Transferring files to your OneDrive account makes resources even more portable and accessible. On OneDrive, you will be able to edit your files and continue to store files safely. And with the OneDrive app, you can access these OneDrive files anywhere. 

Common Printer Issues

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This article will help you with the common issues a printer might have.

Common Phone Terminology

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Barge: The ability to add yourself to already established calls taking place between other people. 

Call: Using a telephone to reach another in order to have a conversation. 

Call Waiting: Your phone’s ability to alert you of incoming calls while you are already on the phone with another party. When call waiting is utilized, an incoming call will be indicated by a beeping sound while the party’s name and number appear on the phone screen. 

Conference Call: Phone calls which take place between several separate entities, each in a separate location and utilizing a separate phone. 

Cradle: The part of the phone’s external hardware where the phone rests when not in use. 

Handoff: When one party transfers a phone call, and all the concerns and responsibilities thereof, to a different party. 

Handover: Synonymous with “handoff.” 

Hard keys: Buttons with actions that are consistent; the actions they perform when pressed do not change. 

Hook: An electronic toggle that indicates when your phone is hung up. It can be found near the top of your phone cradle. When the phone is absent from its cradle, the phone is said to be “off the hook.” A phone being “off the hook” is usually indicated by a fast-paced beeping sound when a third-party attempt to call the phone in question. 

Line: A telephone connection. 

Soft keys: Buttons that perform different actions when pressed, depending on the context. On your Cisco phone, the buttons of your soft keys will have their actions indicated by the touchscreen adjacent to the buttons. 

Wireless Printing with Pharos Print

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Pharos Print is a website/app that allows you to upload documents from a computer or mobile device to the printing system server. The documents can then be printed from any print release station on campus. 

Troubleshoot Cisco Phones

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Cisco phones work pretty well, but every once in a while, they have a rough day. Here are some tips to help you through some of the most common Cisco phone issues.

Phone Management

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Phone calls can be stressful for both the caller and the receiver. Understanding how to manage Cisco phones can make a big difference in comfort levels and can make it easier to effectively communicate over the phone.  

Getting Started with & Maintaining Cisco Phones

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A quick call and service request can have a new Cisco phone at your desk in no time. Then, with some occasional cleaning maintenance, your phone can stay good as new.  

I Didn’t Get an SMS Text or a Phone Call

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This article provides possible causes and solutions if you do not receive a code when you choose to authenticate via text message.  

Computer Mouse or Screen Not Responding

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Technology Support can be reached at (208) 496-1411, and they are always happy to help resolve any technology issues. If you have a problem that is not addressed here or these steps provided below are insufficient, feel free to call or submit a Classroom Technology Ticket Request for additional assistance.

Requesting Adobe

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This article gives instruction on how you can access the latest version of Adobe through BYU-Idaho.