Recent updates
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Why Do We Need 2-Factor Authentication?
Updated on Oct 04, 2021ArticleTo understand why we need 2-Factor Authentication (2FA), we first need to understand what 2FA is helping to protect.
Devices / 2-Factor Authentication / New to 2FA? Here's What You Need to Know
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Combatting Zoombombing
Updated on Sep 27, 2021ArticleZoom, the video conferencing software supported by many schools and business during this pandemic, is a great way to stay connected remotely. However, many people are taking advantage of the increased Zoom traffic by hacking into meetings and "Zoombombing." Zoombombing, much like photobombing, is when someone makes their way into a Zoom meeting to which they were not invited. They then drop inappropriate or alarming content into the meeting, often through screen sharing.
In this article, you can learn what steps you can take to protect your meetings from so-called Zoombombers. The steps in the tutorial sections are based on the web browser version of Zoom with modifications for desktop version of Zoom, which can be downloaded here.
Software / BYU-Idaho Software / Zoom
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Saving Zoom Recordings to OneDrive
Updated on Sep 24, 2021ArticleIf you are not already syncing OneDrive to your computer, you will want to do so. You can find directions in the article Syncing OneDrive.
Software / BYU-Idaho Software / Zoom
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Remote Security FAQs
Updated on Sep 24, 2021ArticleThe following article will inform you about cybersecurity threats to help you be successful as you take classes or work remotely. If you need more help, contact the I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble.
Remote Technology Resources FAQs / Remote Work Resources / Remote Work FAQs
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Remote Student Resources & FAQs
Updated on Sep 24, 2021ArticleThe resources and FAQs below will help you be successful in your remote courses. For additional help, contact the I.T. Service Desk at (208) 496-1411 or through their Live Chat.
Remote Technology Resources FAQs / Remote Work Resources / Remote Work FAQs
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Reporting Phishing & Junk Emails
Updated on Sep 24, 2021ArticlePhishing emails are a type of online scam where criminals impersonate legitimate organizations via email to try to steal your sensitive information. As part of the ongoing effort to protect students, faculty, and staff against phishing emails and other cyber attacks, BYU-Idaho has partnered with the Church Educational System Security Operations Center (CESSOC). The CESSOC has a breadth of experience mitigating cyber threats and currently protects several other Church-sponsored institutions.
This article explains the procedure for reporting potential phishing emails to the CESSOC. It is important that the suspect phishing email is attached as an email file instead of forwarded.
Not sure if you've been phished? Check out the article Detecting Phishing.
Software / Email / Managing Emails
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I Didn’t Get a Push Notification
Updated on Sep 22, 2021ArticleHere is a list of options to try if you do not receive a push notification after enrolling in your phone number.
Devices / 2-Factor Authentication / Troubleshooting
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I Didn’t Get an SMS Text or a Phone Call
Updated on Sep 22, 2021ArticleThis article provides possible causes and solutions if you do not receive a code when you choose to authenticate via text message.
Devices / 2-Factor Authentication / Troubleshooting
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Using 2FA to Access a Virtual Private Network (VPN)
Updated on Sep 22, 2021ArticleVirtual Private Network (VPN) allows employees to access on-campus drives and programs from off-campus locations. Whenever you access VPN, you will need to authenticate using 2-Factor Authentication.
Devices / 2-Factor Authentication / DUO Mobile Set-up & Method Selection
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Managing Devices in Duo Mobile
Updated on Sep 22, 2021Article1. If necessary, clear your cache before logging in to your BYU-Idaho account, log in to your account from a browser you have not used recently, or use the incognito mode.
Devices / 2-Factor Authentication / DUO Mobile Set-up & Method Selection